These documents form the full policy suite for Winixco — an AI-powered ATS (Applicant Tracking System) and SaaS platform (collectively, the “Service”). This single HTML contains the Privacy Policy, Terms of Service, Refund & Cancellation Policy, GDPR compliance summary, and Cookies & Tracking notice. Replace placeholders (company address, contact email) before publishing.
Scope. This Privacy Policy explains how Winixco collects, uses, discloses, and protects personal data of users of our AI-powered ATS and SaaS products worldwide.
Payment & Billing Data: payment instrument identifiers (only as needed for billing) — note: we use PCI-compliant third-party payment processors and do not store full card numbers on our servers unless required by a certified provider.
Usage & Analytics: platform usage logs, feature usage, API keys usage metadata, session times, IP address, device and browser metadata, and audit logs (for admin/customer security and compliance).
Recruitment Data (if uploaded): CVs/resumes, candidate contact details, interview notes, assessment results and other recruitment-related data that customers upload to the platform. Customers remain the data controllers for applicant data; Winixco acts as a data processor under applicable laws.
Support & Communications: support emails, chat transcripts, feedback, and survey responses.
2. How We Use Your Data
We process personal data to:
Provide, operate and maintain the Service;
Process subscriptions, invoices, refunds, and payments;
Allow customers to onboard, administer accounts, and manage hiring workflows;
Improve, personalize and develop features (including AI models and candidate-matching algorithms) using aggregated/anonymized data where possible;
Detect and prevent fraud, abuse or security incidents;
Comply with legal obligations and respond to lawful requests.
3. Legal Bases for Processing (where applicable)
For users in jurisdictions that require a legal basis (e.g., EU):
Contractual necessity: processing required to deliver the Service and fulfil contracts.
Legitimate interests: platform security, fraud prevention, and improving services (balanced against individual rights).
Consent: where processing (e.g., marketing emails) relies on explicit consent.
4. Sharing & Disclosures
We share data with service providers (payment processors, cloud hosting, analytics, email delivery, identity providers) under written contracts requiring confidentiality and limiting use to service delivery.
Customer-uploaded applicant data: Winixco processes this data at the direction of our customers; we will not access or use it except to provide the Service, to comply with law, or to protect the rights and safety of users.
Legal obligations: we may disclose data to comply with laws, lawsuits, government requests, or to protect rights, safety, or property.
5. Data Retention
We retain personal data only as long as necessary to provide the Service or to comply with legal obligations. Customers may export or request deletion of their uploaded recruitment data in accordance with their account and service agreement.
6. Security
We implement administrative, technical and physical safeguards (encryption in transit and at rest, access controls, monitoring) to protect data. However, no system is 100% secure — if a security incident affecting personal data occurs, we will notify affected parties and regulators as required by law.
7. International Transfers
Winixco operates globally. Personal data may be transferred to countries with different data protection laws. We protect transfers with appropriate safeguards (standard contractual clauses, intra-group agreements, or other lawful mechanisms).
8. Your Rights & Controls
Access, rectify, erase, restrict or object to processing, and data portability — where applicable under local law.
Withdraw consent to marketing communications at any time.
Our Service is not directed to children under 16. We do not knowingly collect personal data from children; please contact us to request removal if you believe a child has provided information.
Terms of Service (SaaS)
Scope. These Terms govern your use of Winixco’s SaaS platform, including web application, APIs, and related services.
1. Account Registration
Customers must provide accurate information and keep account credentials secure. You are liable for all activity under your account.
2. Subscriptions & Billing
Subscriptions are offered on monthly or annual plans. Billing cycles begin on activation date.
By subscribing you authorize Winixco (and our payment processors) to charge the payment method you provide for recurring fees until subscription cancellation.
We may offer trial periods — trial usage and limits will be disclosed. At the end of a trial, charges begin as per chosen plan unless cancelled before the trial ends.
3. Non-Refundable Items
The following items are explicitly non-refundable once charged or consumed:
Monthly subscription fees
Annual subscription fees once activated
AI credits consumed (usage-based credits for AI-powered features)
Setup charges or onboarding fees (if applicable)
Custom integrations
Cloud Storage charges (storage fees for customer data and backups)
4. Usage Limits & Fair Use
Plans may include limits (users, seats, API calls, AI credits, storage). Excess usage will be billed or throttled per plan terms. Abusive or fraudulent use may result in suspension.
5. Customer Data & Ownership
Customers retain ownership of all uploaded and generated recruitment data. Winixco processes such data only to provide services and as otherwise directed by the customer. Customers are responsible for obtaining necessary consents from job applicants and other data subjects under applicable law.
6. Service Levels & Support
We aim to provide high availability but cannot guarantee uninterrupted service. Service Level Agreements (SLAs) — if any — will be specified in separate agreements. Support channels and expected response times are listed in your subscription plan.
7. Intellectual Property
Winixco owns the Service, trademarks and software. Customers are granted a limited, non-exclusive, non-transferable license to use the Service during their subscription term. Customer-provided content remains the customer’s property.
8. Confidentiality
Each party agrees to protect confidential information of the other and not disclose it except as necessary to perform the Service or required by law.
9. Limitations of Liability
To the fullest extent permitted by law, Winixco’s aggregate liability for claims arising from the Service will not exceed the total subscription fees paid by the customer in the 12 months prior to the claim. We are not liable for indirect, consequential, or punitive damages.
10. Termination
Either party may terminate subscriptions per the agreed cancellation terms. On termination, customer access will be disabled; customers may export their data for a limited period. We may delete retained data after the export window and per our retention policy.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. For global customers, the parties agree to resolve disputes either through arbitration in India or another mutually agreed forum. Where local law mandates otherwise, applicable local consumer protection laws will apply.
Refund & Cancellation Policy (SaaS)
1. Cancellation
Customers may cancel subscriptions at any time via the dashboard or by contacting support. Cancellation takes effect at the end of the current billing period (unless otherwise stated in the plan). No partial-period refunds will be given for time remaining in the billing cycle except as described below.
2. Refund Eligibility
Refunds are discretionary and subject to the following:
Refunds for technical failure: if a material service outage occurs and Winixco fails to restore service within a reasonable timeframe, partial refunds or credits may be issued pro rata at our discretion or as specified in your SLA.
Duplicate or erroneous charges: if a charge was made in error, we will refund the duplicate or incorrect charge after verification.
Trials: if charged erroneously at the end of a trial, we will refund the trial-to-paid charge upon timely request.
3. Non-Refundable Items
The following are non-refundable once billed or consumed (repeat of Terms for clarity):
We will acknowledge within 3 business days and may request documentation.
If approved, refunds will be processed to the original payment method within 7–14 business days (processing time may vary by provider).
5. Chargebacks
Initiating a chargeback with your bank for disputes may lead to account suspension while we investigate. If a chargeback is found to be unjustified, we reserve the right to recover owed fees and reinstate charges.
GDPR & Data Processing
Controller vs Processor: For recruitment data uploaded by customers (applicant CVs, interview notes, candidate profiles), Winixco acts as a Data Processor and the subscribing customer is the Data Controller. For user account data collected by Winixco directly (e.g., admin account), Winixco is the Data Controller.
Data Processing Addendum (DPA)
We provide a DPA upon request or include it in our subscription agreement. The DPA includes:
Permitted processing activities and purposes (hosting, storage, backups, support).
Sub-processor list and notification obligations for changes.
Data subject rights assistance and deletion/return of data at contract end.
GDPR Rights & Assistance
We assist customers in fulfilling data subject requests (access, rectification, erasure, portability) for data processed on their behalf. Customers should contact support@winixco.com with specifics and proof of identity when required.
Standard Contractual Clauses & International Transfers
Where we transfer personal data from the EU to non‑adequate jurisdictions, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms. Customers may request copies of relevant safeguards.
Cookies & Tracking
We use cookies and similar technologies to operate the Service, authenticate users, remember preferences, perform analytics, and for security. You can manage cookie settings via the platform UI or browser preferences. Our cookie categories:
Essential: required for authentication and core platform functionality.
Performance & Analytics: usage metrics to help us improve the product.
Marketing: if enabled and with consent, used for product updates and outreach.